Question 1

Why does my scan show "Unscannable" packages?

Accepted Answer

Packages without pinned versions cannot be scanned. For anonymous scans, ensure all versions are exact (e.g., 1.2.3). For authenticated scans and Pro projects, version ranges are allowed, but scans require a resolved exact version from a lockfile or a pinned entry.

Question 2

Why is GitHub import not detecting my manifest files?

Accepted Answer

Manifest or lockfile is nested deeper than the scan depth or not a supported file type. GeekWala uses deep search (max depth 5) and prioritizes lockfiles. If files are deeper, import the lockfile manually or move it closer to the repo root.

Question 3

Why is my scan stuck in "queued" status?

Accepted Answer

Background job queue is backed up. Wait 5-10 minutes for the queue to process. If still stuck after 15 minutes, refresh the page or contact support with the scan ID.

Question 4

Why haven't I received my email verification?

Accepted Answer

Email may be in spam folder or there is a service delay. Check spam/junk folder. Add noreply@geekwala.com to contacts. Email verification is not required to use the dashboard.

Question 5

Why does my API call return 403 Forbidden?

Accepted Answer

Token lacks required abilities or plan restriction. Verify token abilities. Free plans can create read-only tokens; write abilities require Pro or Trial.

Question 6

Why is the export button not visible?

Accepted Answer

Free tier does not include export functionality. Upgrade to Pro tier to unlock CSV/JSON export. During trial, export is available.

Question 7

Why are EPSS scores or "Actively Exploited" badges not showing?

Accepted Answer

Vulnerability lacks a CVE identifier, or threat intelligence data is still being enriched. EPSS and CISA KEV data only apply to vulnerabilities with CVE IDs (e.g., CVE-2024-1234). GitHub Security Advisories (GHSA-xxx) are mapped to CVEs when available. Wait a few minutes for enrichment to complete after a scan.

Question 8

How much does Pro tier cost?

Accepted Answer

Pro tier is available as monthly or annual subscription. View current pricing and feature comparison at geekwala.com/pricing.

Question 9

Can I cancel my subscription anytime?

Accepted Answer

Yes, cancel monthly or annual plans anytime from the Billing page. Access continues through the end of your current billing period. Your subscription will not renew after cancellation.

Question 10

How long is the trial period?

Accepted Answer

All new accounts get a 7-day Pro trial with no credit card required. Full access to Pro features is included, and the account auto-downgrades to Free after trial.

Question 11

What are the API rate limits?

Accepted Answer

Free tier has read-only API access with rate limiting. Pro and Trial tiers have higher rate limits for both read and write operations. See API documentation for specific limits.

Question 12

How do I get priority support?

Accepted Answer

Priority support is included with Pro tier subscription. Contact us through the support form and your inquiries will be prioritized.